FAQs

Most frequent questions and answers

We provide 24/7 emergency call outs, but our normal scheduled service calls are Monday – Saturday 8 am – 5 pm.  Yes, you read that right – Saturdays are included in our normal schedule.

Munro Electrical Services Ltd. is an NIC EIC Approved Contractor.  We also have multiple City & Guilds Certifications which include Level 3 Award BS7671:2018 18th edition,  Initial and Periodic Inspection and Testing of Electrical Installations, Inspection and Testing of Electrical Equipment (PAT), and Advanced Inspection & Testing. We are also a Certified AICO Expert Installer and a CPD-certified Green Champion. 

Callander, Stirling, Bannockburn, Bridge of Allen, Dunblane, Doune, Gargunnock, Alva, Alloa, Tillicoultry, Dollar, Crook of Devon, Kinross, Milnathort, Strathyre, Ardchullarie More, Trossachs, Inverlochlarig, Monachyle, Balquhidder, Lochearnhead, Crianlarich, Tyndrum Inverarnan, St. Fillans, Dunira, Comrie, Invergeldi, Carroglen, Crieff, Muthill, Braco, Cromlix, Gartmore, Balfron, Dryman, Killearn, Fintry, Kippen, Falkirk, Larbert, Linlithgow, Bo’ness, Perth, Scone, Bridge of Earn, Almondbank,  and immediate surrounding areas. 

We also travel outside our service area for an additional fee.  Contact us so we can provide you a call-out price.

 

Our call out fee includes travel time, mileage, and the first hour of labour on site.  Prices do not include materials or additional time needed to diagnose/repair. 

£69 Standard call out fee 

Monday – Saturday 8 am – 5 pm

£129 Emergency call out fee for after hours; Sundays; HolidaysS

Yes, we charge  £18  to come out and provide bids and quotes for new projects or installations (no troubleshooting required).  Our quotes are guaranteed for 30 days and will not change unless you alter the scope of work.  If you chose to use our services, the quote fee will be refunded off the invoice.  There is no obligation to use us, and we won’t hassle or pressure you.

Yes, we have comprehensive liability insurance.  Feel free to ask us for a copy of our current certificate.

 

We provide a one year parts and labour guarantee. If you have any issues, please contact us so we can make it right!

 

We recognise the importance of environmental protection and reducing our environmental impact. To read more about how we use hydrogen technology, read our About Us page, or for our full policy, please follow this link.

There are many things you can do to make your home energy efficient.  Some don’t even cost any money and are just habit changes.  Click here for our energy efficiency tips and find out more about things you can do to save money and help our environment.

Yes, we take both Visa and Mastercard in person and over the phone. However we do charge a 3% surcharge to cover our costs.

 

You can call us to make a payment using a debit or credit card, or you can pay via bank transfer. 

Starling Bank

Munro Electrical Services Ltd.

Sort  60-83-71

Acct 95984581